Frequently Asked Questions

Need help? Check out fews questions that many people have asked, you might just find answer to your question

  • What is the use of a demo account?

    A demo account is mostly identical to a live account in terms of trade interface, data and operation. Each demo account starts off with USD50,000 or AUD50,000 virtual money to allow you to familarise with the functions of the platform through demo operation without capital risk, and to understand how to invest in contracts for difference (CFDs).

  • How can I open a live account?

    To open a live account, please visit our Stock Haven account registration page and do the following:

    • Input your email address/mobile phone number and set up a login password. Upon submission, your account will be created.
  • How can I deposit funds?

    Stock Haven offers a wide range of deposit methods, including but not limited to the following methods:

    • Wire Transfer/Bank Transfer - you will find beneficiary bank account details after submitting your deposit request
      • Wire Transfer: 2-5 business days depending on your bank. You may transfer via online bank or by visiting the bank branch
      • Bank Transfer: within 2 business days, processing time could vary among individual banks
    • Visa/Mastercard - generally instant
    • Online Banking - within 1 business days
    • Online Payment (Eg: Skrill) - generally instant
    • ATM Card - generally instant
    • QR Code Payment - generally instant

    Please note: some of the deposit methods are only available in selected countries/regions, and the processing time could vary based on individual banks. Please log in to your Stock Haven account for details.

  • How can I withdraw funds?

    Based on your deposit history and Stock Haven's withdrawal policy, your funds can be withdrawn via the following methods:

    • Wire Transfer/Bank Transfer
      • Wire Transfer: 2-5 business days
      • Bank Transfer: within 2 business days
    • Visa/Mastercard - up to 14 days
    • Online Banking - within 1 business day

    Please note: some of the withdraw methods are only available in selected countries/regions, and the processing time could vary among individual banks. Please log in to your Stock Haven account for details.

  • How can I place a market order?

    Clicking "Trade" will display all products that the platform offers for trading. You can search for a product by entering the product symbol or name in the search box on the top right side. Select a product and click "Sell/Buy", and a trading window will pop up. You can see the current price and the estimated required margin. You can manually adjust the trading size, set your limits and stop level for risk control, and then click "Sell/Buy" to open a position. Please note that all financial product prices are subject to market fluctuations and updates at any time, and the market may have changed before you press the “Sell/Buy” button.

  • Why are Stock Haven’s quotes different from those on other platforms?

    CFD is an over-the-counter (OTC) product, which has no single quotation. The data sources used by each platform are not necessarily the same, leading to different quotes on different platforms, though the differences are not significant. The overall trend must be consistent.

  • Why can’t I close my position?

    Always check whether Internet connection is working. You can only close a position during the trading hours of a financial product. Financial products may not be traded temporarily under special circumstances, such as illiquidity and excessive market volatility. You can also contact our online customer service for further assistance.

  • Do you charge any fee for using your trading platform?

    Stock Haven is a completely commission-free trading platform. We charge low spreads, and depending on your specific trading conditions, the platform may incur additional expenses, such as overnight funding cost or inactivity fees.

  • What should I do if my card is cancelled or lost?

    If your card is expired or lost before sending out a withdrawal request, you may contact our customer service team and we will provide you with another withdrawal method. If your card is expired or lost after a withdrawal has been processed, your card should be linked to a bank account and the funds should still be credited there. We can always provide you with an ARN (Acquirer's Reference Number) which you can then pass it to your bank to trace the funds in case they don't appear in your bank account.

  • Is Stock Haven in compliance with the law?

    Yes, we are full compliant with the relevant Corporations Act and Financial regulatory requirements.We are a financial services provider authorised and strictly regulated by the relevant regulatory bodies. We provide comprehensive and adequate protection for client funds that is in line with the regulatory requirments.

Free Demo Account

Practice Stocks and CFDs trading in a risk-free environment.

Open an Account